FAQs
1. Where is Gentle Dental located in Nairobi?
Gentle Dental is located on the 3rd Floor of Queensway House, Kaunda Street, Nairobi CBD, Kenya. Our central location makes us accessible to patients working or living in Nairobi and those travelling into the city center.
2. How do I book an appointment with a dentist at Gentle Dental?
You can book a dental appointment by calling or WhatsApping +254 722 403 340 or +254 722 722 043, or by filling out the online appointment request form on our website. Our friendly front office team will always assist you in finding the best slot for your appointment.
3. How often should I visit a dentist for a check-up and professional cleaning?
An average, healthy person typically benefits from a professional cleaning and checkup every six months. Others may need more frequent visits because of gum disease, a history of tooth decay, certain medical conditions, or other risk factors. At Gentle Dental, we assess your teeth and gums and recommend a preventive care schedule suited to your needs. Our modern software system also sends you reminders and special discount offers from time to time.
4. What should I do if I have a toothache or a dental emergency?
A persistent toothache, broken tooth, lost filling, dental trauma, or swelling should be assessed by a dental professional. Contact Gentle Dental promptly so we can advise you about arranging an assessment.
5. Is my dental and personal information kept confidential?
Yes it is. Your dental records contain personal and health information, which is handled confidentially. Gentle Dental uses the Bestosys dental practice management system to support patient records and practice administration. All our patients’ data is handled in accordance with applicable Kenyan data protection requirements.
6. Does Gentle Dental accept dental insurance?
Yes, we accept dental insurance. We have partnered with all major insurance providers in Kenya; making it easier for you and your family to access quality dental care. We recommend confirming your specific insurance provider before your visit. Find the updated list of all our insurance partners on our website.
7. I am anxious about visiting the dentist. Can Gentle Dental help?
Yes, we can. Dental anxiety is common, and previous unpleasant experiences, fear of pain, uncertainty about treatment or embarrassment can make dental visits difficult. We aim to create a welcoming environment where patients can discuss their concerns without feeling rushed or judged. Please let us know when booking if you feel anxious about dental treatment. This allows us to take your concerns into account and discuss ways to make your visit more comfortable.
8. I have not visited a dentist for many years.
We understand that people postpone dental visits for many reasons, including fear, financial pressures, busy schedules and previous dental experiences. You can begin with an examination and a discussion of your priorities. Where several treatments are needed, we can explain the options and help you understand how treatment may be planned over time.
9. What are my options to replace missing teeth?
The main options may include dental implants, fixed dental bridges and removable partial or complete dentures. The most suitable option depends on the number and position of missing teeth, the condition of neighbouring teeth, the health and volume of your jawbone, your general health and your budget. We provide you with a treatment package plan and flexible payment plans.
10. Does Gentle Dental provide dental care for children and entire families?
Yes, we do. Our practice has cared for families for 39 years, and we recognise that children, adults and older patients may have different dental needs. Regular dental visits can help children establish healthy oral hygiene habits, identify problems early and become more comfortable with dental care.
11. Does Gentle Dental offer payment plans or a dental membership plan?
Yes, we do. We offer flexible payment options for patients without insurance, including payment plans or treatment in stages according to clinical need and budget. Find all the information about our dental membership plan on our website.
12. Does Gentle Dental accept walk-in patients?
Yes! Gentle Dental accepts walk-in patients. However, availability may depend on the dentist’s schedule and current patient volume, so contacting us before your visit is recommended.
13. Is it safe to visit the dentist while pregnant?
Yes. A dental check-up is generally safe during pregnancy, and maintaining good oral health is important for you during pregnancy. INFORM your dentist that you are pregnant so your treatment can be planned appropriately.
14. How does Gentle Dental keep its dental knowledge and techniques up to date?
We are members of several international dental organizations. Our practice prioritizes continuing education and professional development. When discussing treatment with you, we aim to explain the clinical reasoning, available alternatives, benefits, limitations and relevant risks.
15. How can I find out whether my dentist and dental facility are registered in Kenya?
Patients can verify dental practitioners and health facilities through the Kenya Medical Practitioners and Dentists Council (KMPDC).